We offer a 90-day warranty against defects in materials and workmanship for the products we manufacture from the date of purchase. Normal or excessive wear of the product is not covered by the warranty.
Excessive wear at some part of the boot is due to an imbalance in the horse’s body or hooves, so keep this in mind when you start using Flex boots. For example, if a horse wears heavily on the tip of the toe of the boots, it is usually due to issues with the horse’s neck/shoulders or pelvic/hind knee area or the lack of proper trim. 1 cm excessive length at the hoof wall on toe area can cause excessive wear of the soft barefoot boots. Weekly maintenance trim is important for a long lasting Flex Boots.
The warranty does not cover a product that has been damaged as a result of misuse or intentional damage, such as when a horse steps over the boots and the boots get damaged, rivets gets loose, rubber band of the gaiter broke’s, marks that have caused by ice studs, or the horse has otherwise damaged the boots, or the boots are used against instructions. The warranty does not cover the breakage of the boots due to careless trim and/or trim cycles too long.
If your horse steps on the boots, you may want to use bell boots over the boots to protect the boots from future damage.
We do not guarantee the fitting service made by a third party.
Please, read also:
In case of warranty, please contact your dealer with photos of the:
- damaged product
- hooves before and after the trim from the sole view and the side view
- side view of your horse and the receipt of your purchase.